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Customers find the neck fan reliable and effective at cooling, particularly for hot flashes and summer heat, with good battery life lasting a good amount of time. They appreciate its adjustable speeds and quality. The noise level and airflow receive mixed feedback - while some find it relatively quiet with nice air flow, others say it's little loud and not strong enough to feel cool. The weight is also mixed, with some finding it not too heavy while others say it's heavy on their neck.